Right of Withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal, which applies from the date you receive an item you have ordered.
Exercising Your Right of Withdrawal:
- You must notify us that you wish to withdraw. The notification should be sent to us at info@racketandfriends.com. Your message should clearly state your name, address, email address, order number, and which items the return pertains to.
- You should immediately, and no later than 30 days after the withdrawal notification, return the products to us.
- You are responsible for the return shipping, delivery, and condition of the products upon return. Therefore, the products should be sent well-packaged and in their original packaging.
- We reserve the right to deduct an amount corresponding to the depreciation in value compared to the product's original value if the product is used or damaged.
The Right of Withdrawal Does Not Apply to:
- Products that have been sealed (plombed) for health or hygiene reasons and where the seal (plombing) has been broken by you.
- Custom-made products, which have been tailored specifically for you or have a clear personal touch according to your wishes.
- Services that have been fully completed and where you have expressly consented to the service beginning without the right of withdrawal.
For more information on the statutory right of withdrawal, see here.
Complaints and Grievances
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched upon arrival, we undertake to rectify the error free of charge in accordance with applicable consumer protection legislation.
- You must always contact us for approval before returning a defective item.
- The complaint should be sent immediately after the defect is discovered.
How to Proceed with a Complaint:
- Any errors and defects should always be reported to info@racketandfriends.com, where you state your name, address, phone number, email address, order number, and a description of the defect.
- If we are unable to rectify the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover the return shipping for approved complaints.
- We reserve the right to deny a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. For complaints, we follow the guidelines from the National Board for Consumer Disputes (ARN), see arn.se.
Limitation of Liability
- We take no responsibility for indirect damages that may arise due to the product.
- We accept no responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances can include, for example, labor conflict, fire, war, government decisions, reduced or non-existent delivery from the supplier.
- Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.