Information about Cookies
According to the Electronic Communications Act, visitors to a website must be informed about the use of cookies for privacy purposes. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Authority's website.
Personal Data
By shopping with Racket and Friends, you accept our data protection policy and our processing of your personal data. We value your personal privacy and do not collect more information than necessary to process your order. We never sell or transfer your information to third parties without legal basis.
Racket and Friends is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to manage your order and in cases where you have requested newsletters or promotional offers - to tailor marketing to your individual needs.
Below is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store and process your data.
10.1 What is Personal Data?
Personal data is any information that can be directly or indirectly attributed to a natural person.
10.2 What Data Do We Store?
To manage your order and respond to questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history. Your data is stored as long as we have a legal basis to process your data, for example, to fulfill the agreement between us or to comply with a legal obligation such as the Accounting Act.
10.3 Legal Basis
In connection with a purchase, your personal data is processed to fulfill the agreement with you. Marketing, promotions, and similar communications occur with your consent.
10.4 What Data is Shared and for What Purpose?
10.4.1 Payment Providers
When making a purchase, information is shared with our payment provider. The stored data includes first name, last name, address, email address, and phone number. If you choose to pay by invoice, your personal identification number is also saved by the payment provider. This information is stored to complete the purchase and to protect the parties against fraud. The payment providers (payment services) we use are: Klarna and payment credit cards.
10.4.2 Shipping Companies
To deliver your orders and complete our agreement, we must share specific information with the shipping company. The information shared with the shipping company includes first name, last name, and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notification purposes. The shipping companies we collaborate with are: Postnord, DHL.
10.4.3 Newsletters
If you have chosen to subscribe to our newsletter, your first name, last name, and email address are shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes. We use Shopify for sending newsletters.
10.5 Right of Access
You have the right to request an extract of all information we have about you. The extract is delivered electronically in a readable format.
10.6 Right to Rectification
You have the right to ask us to update incorrect information or complete information that is incomplete.
10.7 Right to be Forgotten
You can request that the data concerning you be deleted at any time. There are few exceptions to the right to deletion, such as if it must be retained for us to fulfill a legal obligation (for example, according to the Accounting Act).
10.8 Data Protection Responsibility
Racket and Friends is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
10.9 How We Protect Your Personal Data
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords. We use Shopify as our sales platform.